Compassionate Care in a Home-Like Environment

Castle Senior Living was founded on a simple belief: growing older shouldn’t mean giving up independence, comfort, or a sense of home. Every community we run — from Grand Hills in New Berlin to Birchrock in Mukwonago — is built around that idea, with independent living, assisted living, memory care, and hospice care designed to meet residents where they are.

Because we’re family-owned, the people setting the standard for care are the same people who answer the phone when a family has a question. That accountability is what shapes a happier, healthier, safer experience than living alone — and it’s why residents become part of our family, not just a name on a chart.

Our Vision

To create the most satisfying living experience for the residents we serve and to be the most respected senior living company to work for in Wisconsin.

The Castle Story

The Castle Story began in 1992 when Kevin Kiefer and Kris Kiefer helped their parents care for disabled seniors in their own home. Their parents had a few extra rooms in the house and became state-licensed to help take care for frail elderly people and those with disabilities.

Castle Senior Living began in 1992, when Kevin and Kris Kiefer helped their parents turn a few spare rooms in the family home into licensed care for frail, elderly, and disabled adults. By 1995, that had grown into a small licensed care home in New Berlin — the first step toward what Castle is today.

Kevin and Kris grew up in the business, working their way through college while learning what it took to be great caregivers and managers. In 2008, they purchased the company from their parents and have led it ever since, with Kevin focused on human resources and Kris on nursing and clinical care. Under their leadership, Castle expanded into Mukwonago in 2018 with the acquisition of Birchrock, growing from a single home into two full-service senior living communities across southeast Wisconsin.

More than 30 years later, the mission hasn’t changed: build a company that takes care of residents and employees in equal measure, and stays the most respected place to work in the industry.

Our Values

Celebrate

Have fun. Acknowledge our accomplishments and enjoy the special moments, using our individual talents to bring more joy and laughter to the people around us.

Advocate

Support and promote the health and safety of residents and staff. Always do the right thing, be fair, and treat others with respect.

Support

Follow through. Demonstrate teamwork by being dependable and helping one another through challenges, working together to improve quality of life.

Teach

Continuously build knowledge and skill through coaching and education. Stay teachable, and welcome training and constructive feedback as a path to improvement.

Love

Care with passion. Show compassion and gratitude, and treat others with the kindness and genuine regard for their well-being that we’d want for our own family.

Encourage

Show appreciation. Create a positive environment that inspires and motivates others to reach their full potential.

Meet Your Team

Castle Senior Living caregivers are heroes. We hire people who fit our culture — supportive, compassionate, and driven to make a difference — and back them with training well beyond state requirements through our Training Academy. The result is a team of friendly people who live out our CASTLE values every day, not just talk about them.

Interested in joining us? Visit our Careers page to see current openings.

CASTLE CAREERS

Nine older adults smile and pose in front of a decorated house with a Happy Anniversary sign and a large card celebrating a one-year anniversary. Yellow and blue paper flowers decorate the scene.

Frequently Asked Questions

Is your staff able to care for a resident with dementia?

While every person with dementia has a unique journey, we are experienced with caring for residents with various forms of dementia. Our program is designed to assist residents that suffer from an array of physical and mental health ailments and promote their independence. Our staff receive specialized dementia training during their orientation process and ongoing dementia education throughout their career with Castle Senior Living.

Castle Senior Living has a Dementia Specialist who is always available to consult and we incorporate information from the latest scientific research on dementia in our approach to memory care. Our smaller, home-like settings allow us to focus on the person-centered needs of each resident and support their individual goals.

What are the staffs’ credentials?

To become a caregiver at Castle Senior Living, one must pass several state mandated CBRF training courses and a vigorous orientation process.

Each location is overseen by an experienced administrator and leadership team that assists with daily operations to ensure resident satisfaction. We strongly emphasize the importance of continued education and ensure that every Castle Senior Living employee obtains ongoing training and monthly education.

Each of our locations has a registered nurse, who is on-call 24/7, that leads the team in monitoring the well-being of each resident.

If my loved one becomes weaker or develops more medical concerns do we need to move to a different location?

Our team will first analyze what is causing the resident’s condition to change, and then take measures to try to improve his/her health. If it is determined the resident’s condition will not improve, then we will discuss supportive options with the resident and family. When appropriate, we partner with hospice services to help provide end-of-life palliative care in our communities. Additionally, we will soon be offering hospice services of our own.

In some cases, a resident may need care or treatment that is beyond the scope of our practice. The health and safety of our residents is always our top priority, and in such cases, we will work with residents and families to find alternative care solutions. It is our goal to keep residents in the least restrictive environment to maintain their independence. We work closely with our residents, families, physicians, and healthcare partners to accomplish our mission and improve overall quality of life for our residents.

Do you offer financial assistance such as Family Care when my, or my loved one’s, funds are depleted?

Yes, many of our communities have Family Care contracts in place to help fund residents when their assets run out. Please contact us for more information about financial assistance options.

What times can family and friends come to visit?

In normal times, our philosophy is that this environment is the resident’s home and we will respect the wishes of each resident. If the resident would like family to visit at a certain time, they are more than welcome. As a general recommendation we ask that family visit between 10am-8pm. Visits can be made 7 days per week.

However, in this time of COVID-19, we are allowing controlled indoor visits under our Safer Indoor Visitation Policy at each location.

“

Our mom is a resident at Castle. She has been there over eight years, and absolutely loves her home and everyone that cares for her. My brother and I are eternally grateful to all the caregivers and Castle Senior Living's owners, Kevin and Kris. Whenever we have any questions or concerns they are immediately addressed. We are so blessed to have found such a wonderful home for our mom.
KarenDaughter of Resident

“

As owner of Senior Planning Group in Brookfield, we depend on Castle Senior Living and Kris Kiefer to provide excellent care for our clients. Once our clients move into one of Castle's excellent facilities, they are welcomed as if they were family.
Barbara

“

The staff was very easy to work with. I appreciate everything they did to help my mother.
MaryDaughter of Resident

Have a question?

The nine questions families ask us most, from staff credentials to Family Care to visiting hours, now live on our FAQ page and on each service page, so you can find them where you need them.

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