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LOCALLY OWNED. FAMILY OPERATED. PROUDLY SERVING SENIORS FOR 30+ YEARS.
Compassionate Hospice & Palliative Care in Southeastern Wisconsin
Comfort and dignity, right at home: in your house, at Grand Hills or Birchrock, or wherever you call home.
Castle Senior Living is proud to provide compassionate hospice care for your loved ones. Our mission is to provide compassionate hospice care to individuals with terminal diagnosis nearing end of life. We focus on addressing the medical, physical, psychosocial and spiritual needs of the individual, as well as the psychosocial and spiritual needs of the family/caregiver to provide support and enhance quality of life.
CHAP-accredited, licensed and certified
We Honor Veterans partner
Family-owned 30+ years
Phones answered by our staff, never a service
Royal Blooms: fresh flowers weekly
Caring Connection Support Group
What hospice care means, and the Castle difference
Care comes to the resident, wherever they call home. No move, no new faces.
Simply put, hospice care is designed for individuals facing a terminal illness or at the end of life, focusing on comfort rather than curative treatment. It is about quality of life and making every day meaningful, offering physical, emotional, and spiritual support to ensure that each individual and their family feel cared for and heard.
At Castle Senior Living Hospice, we believe every person deserves dignity, comfort, and support at every stage of life. Our team works with you and your loved ones to ensure that each day is met with comfort, peace, and dignity. Hospice care is about living, not dying. It’s about honoring life and legacy, bringing dignity, connection, and peace to every moment.
Our hospice services
Our holistic model addresses all aspects, medical, physical, emotional, and spiritual, for both patients and families.
Pain management and symptom control
Using medical expertise to keep discomfort at bay.
Emotional and spiritual support
From trained professionals, clergy, and volunteers.
24/7 on-call nurse availability
To meet urgent needs and manage admissions smoothly.
Coordinated care planning
With patients, families, and physicians to create a personalized approach.
Certified Nursing Assistants (CNA)
Offering all patients personal care, companionship, and support.
Bereavement support for families
Offering counseling, groups, and ongoing assistance after a loved one passes.
What to expect when you call
Uncertainty is the hardest part. Here is exactly what happens next.
Who cares for you
Our hospice team is a tight-knit group of professionals dedicated to personalized, compassionate care. That includes friendly faces, meaningful connections, and thoughtful attention 24/7.
Registered Nurses
Experts in symptom control and daily care coordination
Social Workers
Guiding families through emotional, financial, and logistical challenges
Chaplains
Offering spiritual comfort and reflection
Certified Nursing Assistants
For personal care and companionship
Volunteers
Bringing friendly visits, therapy pets, and music
Grief Counselors
Organizing bereavement groups like our Caring Connection Support Group
Hospice Liaison / Business Development Director
Ensuring seamless communication and access
Medical Directors
Oversee clinical decisions and symptom protocols
When to consider Castle Senior Living Hospice Care
Discussing hospice care is not about giving up; it’s about prioritizing quality of life. Deciding when to consider hospice can feel overwhelming, but a consultation with family and doctors can help. It may be time to explore hospice care for your loved one if:
Frequent hospital visits or hospitalizations occur
Appetite, weight, or interest in life decline
Medications and treatments cause increased side effects
The focus shifts from cure to comfort
Hospice care at Grand Hills in New Berlin, at Birchrock in Mukwonago, and at home
Care at Castle Senior Living Hospice meets you wherever you call home. Our goal is comfort, regardless of location.
We provide services at our residences, Grand Hills and Birchrock: familiar staff and environments for those already living with us
In-home care allows individuals to stay in familiar surroundings
At nursing homes and assisted living communities, we offer seamless support wherever it is needed
Serving New Berlin, Mukwonago, Waukesha County and Milwaukee’s southwest side
Who pays for hospice care?
Hospice is covered by Medicare or Medicaid when:
Two physicians certify a terminal illness
The patient’s primary MD and one of our Medical Directors, with a life expectancy of six months or less.
The patient chooses comfort-focused care over curative treatment
A signed statement redirects care to hospice services
The focus shifts from cure to comfort
Once enrolled, all care related to the terminal illness is covered. Patients retain the right to change their minds and resume treatments. Castle Hospice staff can assist in navigating insurance questions and paperwork.
Families’ words
★★★★★
“Castle Hospice was truly amazing. They showed sincere compassion and caring for my dad, who was suffering from cancer. There were many people involved with my dad from the hospital and senior facilities. Castle really stood out as the most caring and comforting. I highly recommend them.”.
Family of a hospice patient
★★★★★
“When Mom’s health changed, our biggest fear was that she’d have to move somewhere unfamiliar. Because Castle’s own hospice team cared for her right in her apartment, she stayed surrounded by the staff and neighbors she loved. That meant everything to our family.”
Family of a hospice patient
NEW COPY
★★★★★
“The team cared for all of us, not just my husband. The chaplain sat with me, the social worker helped with the paperwork, and the aides treated him with so much dignity. They kept checking on me after he passed.”
Family of a hospice patient
Why families choose Castle Senior Living Hospice
Families choose Castle Hospice because every detail is guided by compassion and a deep respect for each individual’s journey.
Personalized care plans
Based on each individual’s life and wishes.
Continuity
Familiar staff and environments for those already living at Birchrock or Grand Hills.
Family involvement
Every decision involves loved ones.
Phones answered 24/7
By Castle Hospice staff, never an answering service.
CHAP-accredited
Fully licensed and certified hospice provider.
Caring Connection Support Group
And bereavement programs, before, during and after hospice care.
Hospice questions families ask
Is choosing hospice giving up?
No. Discussing hospice care is not about giving up; it’s about prioritizing quality of life. At Castle Senior Living Hospice, every detail focuses on a single truth: hospice care is about living, not dying.
How fast can care start?
Our 24/7 on-call nurse availability lets us meet urgent needs and manage admissions smoothly. Call 414-930-4432 any time, including nights and weekends.
Who pays for hospice care?
Hospice is covered by Medicare or Medicaid when two physicians certify a terminal illness with a life expectancy of six months or less, the patient chooses comfort-focused care over curative treatment, and a signed statement redirects care to hospice services. Once enrolled, all care related to the terminal illness is covered, and patients retain the right to change their minds. Read more about Medicare and hospice.
Can my mother stay at Grand Hills or Birchrock on hospice?
Yes. That is the Castle difference: familiar staff and environments for those already living at Birchrock or Grand Hills. No move, no new faces.
Do you provide hospice at home, or only in your communities?
Both. Care at Castle Senior Living Hospice meets you wherever you call home: in-home, at our residences, and at nursing homes and assisted living communities across the area.
What is the difference between hospice and a death doula?
Death doulas can provide companionship and guidance, but most complete only short online courses, with no formal regulation or oversight. Hospice professionals bring that same compassionate presence with extensive medical training, professional certification, and accountability to regulatory standards. Our team knows how to manage pain, treat symptoms, and support families emotionally while ensuring comfort and dignity throughout the journey.
What support is there for the family afterward?
Bereavement support for families, offering counseling, groups, and ongoing assistance after a loved one passes, including our Caring Connection Support Group.
Do you care for veterans?
Yes. Castle Hospice is a We Honor Veterans partner, providing respectful, tailored end-of-life care to those who served our country.
For healthcare professionals
Discharge planners, physicians and social workers: Castle Hospice serves New Berlin, Mukwonago, Waukesha County and Milwaukee’s southwest side, at home, in our communities and in other facilities. Referrals are answered the same day, and admissions are managed by our 24/7 on-call nurse.
Phone: 414.930.4432, answered 24/7 by Castle staff
Service area: southeastern Wisconsin
Response: same-day assessment
Get in touch with our Hospice Team
Interested in learning more about Hospice Care with Castle Senior Living? Leave your name and number and we will call you back, usually within the hour.
We can also be reached via phone, any time: 414-930-4432.
Notice of Nondiscrimination
Castle Senior Living, Inc. complies with applicable Federal Civil Rights Laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Castle Senior Living provides free aids and services to people with disabilities to communicate effectively with us, and free language services to people whose primary language is not English. View the full notice.